Your business is only as strong as its weakest link. To ensure that your business makes a good impression to both your customers and employers, implementing solid business practices is essential. Below are a few business practices that you can use to maximize quality and consistency.
Good Service
If you repair anything as part of your business model, the parts you choose are important. Customers are not just paying you for your time. They are also paying for your expertise. That expertise includes knowing better than them how to minimize their future downtime and maximize their future uptime. The right parts are a large part of that.
The money may nominally come from the service you perform — from the act of removing the old parts and installing the new ones — but your customer is paying for peace of mind and reliable functionality. That desire means you cannot neatly separate parts and labor and labor.
Hidden Detail
Let’s say you install some component that may not be visible, like a valve. It needs to be durable so that it can function for a long time without deteriorating. High-quality stainless steel valves will have a significantly longer lifespan.
Because many customers may not see some components, it may be tempting to cut corners to minimize costs. However, quality supplies will prove that you are a reliable business.
If the valve starts malfunctioning, it won’t matter that they can’t see it. In fact, the hidden nature of the problem will likely just make matters worse. Using quality components should be prioritized.
Repeat Customers
Generally speaking, it costs more to get new customers than to get existing customers to come back. Additionally, once trust is established, repeat customers are likely to spend more. Proving yourself worthy will pay for itself. Conversely, upsetting your customer will come back to bite you.
People who are mad about what happened are likely to tell more people about their negative experiences than people who are happy. One mad customer can cost a whole lot of money over time and you won’t be able to reliably track how much.
Using quality parts that keep customers happy long after they walk out the door will pay dividends in the long run. Maintaining these practices will improve the reputation of your business in the future. Doing it right will help convince people you are a reputable and reliable business.
